---
updatedAt: 2025-11-02T18:52:35.000Z
agentTools:
  projectIndex: https://docs.dimensionlabs.io/llms.txt
---

# Bot Health Configurations

Dimension Labs tool configurations that help track Bot Health

## Bot Health Score

A comprehensive indicator of overall bot performance.

***Configuration***

<Image align="center" src="https://files.readme.io/737a9c7-Seniment_Score.png" />

***Visual***

<Image align="center" src="https://files.readme.io/b6e5065-Health_score_AI.png" />

## Completion Score

Measures how often users complete their conversations with the bot.

***Configuration***

<Image align="center" src="https://files.readme.io/6b5013a-completion_score.png" />

***Visual***

<Image align="center" width="500px" src="https://files.readme.io/12d75fd-completion_score_KPI.png" />

## Sentiment Score

Assesses user emotions during interactions, indicating whether they are expressing positive or negative feelings.

***Configuration***

<Image align="center" src="https://files.readme.io/737a9c7-Seniment_Score.png" />

***Visual***

<Image align="center" width="500px" src="https://files.readme.io/6b00bec-seniment_score_kpi.png" />

## Helpfulness Score

An AI-enriched metric that evaluates whether the bot's responses are genuinely helpful in addressing user queries.

***Configuration***

<Image align="center" src="https://files.readme.io/00944a3-Helpfulness.png" />

<br />

***Visual***

<Image align="center" width="500px" src="https://files.readme.io/4b4d567-helpfulness_kpi.png" />

## Effort Score

Tracks the efficiency of the resolution process, measuring how long or how many interaction turns it takes to resolve a user's issue.

***Configuration***

<Image align="center" src="https://files.readme.io/e8fbd98-Effort_Score.png" />

***Visual***

<Image align="center" width="500px" src="https://files.readme.io/42b270f-effort_kpi.png" />

### Top Satisfaction Drivers

Key factors contributing to positive user experiences.

***Configuration***

<Image align="center" src="https://files.readme.io/e8fbd98-Effort_Score.png" />

***Visual***

<Image align="center" width="500px" src="https://files.readme.io/d6e1966-Top_satisfaction_drivers.png" />

## Top Dissatisfaction Drivers

Common reasons behind user frustration or dissatisfaction.

***Configuration***

<Image align="center" src="https://files.readme.io/e8fbd98-Effort_Score.png" />

***Visual***

<Image align="center" width="500px" src="https://files.readme.io/9f9e362-Top_Dissatisfaction_Drivers.png" />