# Intercom

> Connect Intercom so conversations flow in automatically, and upload history as a file.

Intercom is a one-click connector: you authorize access once, and Dimension Labs pulls new conversations on a schedule. There's no code to run.

## Connect

1. In the app, go to **Data Sources** and add a source under **Unstructured data**.
2. Choose **Intercom** and sign in to Intercom to authorize access.
3. New conversations arrive with the connector's scheduled pulls. As a live integration, they are enriched automatically every day.



## History

The connector brings in conversations from the day you connect. For earlier conversations, get them out of Intercom (for example with Intercom's Conversations API, or a file your team already exports), shape them with [Files from any tool](/integrations/csv-and-excel), and [upload the file](/data/upload-a-file). An upload is its own source in **Data Sources**. Then run a [backfill](/dimensions/backfill) from the **Backfill** tab.

## What comes across

- The conversation messages, customer and agent or bot turns, with timestamps.
- Customer attributes from Intercom, including custom attributes such as plan, tier or VIP level, and location.

## Tips for asking the agent

- Customer custom attributes from Intercom are available to the agent, so you can ask for breakdowns by plan or tier: *"Compare top contact reasons for VIP and non-VIP customers."*
- Each Intercom conversation is one conversation in Dimension Labs. To join Intercom data to another source or a business data table, ask the agent which Intercom fields it has for your workspace, and join on an id both sides share, such as your own external user id or a company id that matches your CRM's account id. Don't join on email addresses. Ask the agent to show the join it used.