Dimension Labs docs
Start with one file and one question. Everything else can wait.
Upload your conversations, reviews or surveys, ask what you want to know, and share what you find.
Three steps. That's all you need to get your first answer.
- 1
Get your data in
Connect your help desk, chat, survey or review tool, or your warehouse. Or upload a file with five required columns (text, incoming, userId, sessionId, dimensionlabs_timestamp): the file checker finds problems and the converter fixes most of them, in your browser. An uploaded file gets Dimensions when you run a backfill.
- 2
Ask a question
Ask in plain English, the way you would ask an analyst: “Which stores get the most one-star reviews, and why?”
- 3
Share what you find
Turn the answer into a report, deck or dashboard, and publish it to Artifacts for a link anyone can open.
When you want the bigger picture. Pick any stage to see its docs.
Anything a person wrote or said, plus the rows and columns your business runs on.
Upload a file, connect a source, or send conversations through the API. Check a file in your browser first.
Every session is read in full and written back as typed fields: one row per session, one column per Dimension.
Ask in plain English. The agent works across your Dimensions, your transcripts and your business tables.
Drivers are ranked by their effect on the outcome you care about, not by how often they come up.
Charts, reports and dashboards from the agent, and the Export API for your own systems.