Changelog
What changed in Dimension Labs and in these docs, including retired features and pages.
October 2026
Section titled “October 2026”New docs
Section titled “New docs”- Rebuilt from scratch around the tasks you do: getting data in, designing Dimensions, working with the agent. Includes an in-browser file checker and converter.
- Integration guides for help desks, chat, contact centers, surveys, reviews and data warehouses, built on the universal API. See Integrations.
- The universal API host is now
tracker.dimensionlabs.io. Older messages go to/trackhistorical, followed by a backfill.
Retired
Section titled “Retired”These features are no longer part of Dimension Labs, and their pages have been removed from the docs. Old links to the legacy channel and bot pages redirect to current pages.
| Retired | Use instead |
|---|---|
| Data Explorer, Data Slicer | Ask the agent. See What the agent does. |
| Dashboards (the old screen) | Ask the agent to build a dashboard, then publish it to Artifacts. See Reports, decks and sharing. |
| Flows, Data Maps and knowledge graphs | Ask the agent for journeys and drop-off points. See Chatbot and AI agent analytics. |
| Legacy channel and bot pages from the earlier product | Integrations and the universal API |
| The language SDKs | They are no longer maintained. Send data with the universal API. |
| The old Genesys setup steps | Send data with the universal API. See Any other system. |