Integrations

Dimension Labs takes data from any platform. Every integration lands in the same conversation format, so your Dimensions and the agent work the same way whatever the source.

Intercom has a one-click connector. Every other guide uses the universal API: you run a small script on your side, using the guide and the vendor’s own docs, and the scheduled sync page shows how to run it once for history and then every 15 minutes. A live job sending to /track is enriched automatically every day; history needs a backfill.

1. S Your systemTickets, chats, calls, reviews
2. ⟳ Your jobPull new · map fields · every 15 min
3. { } Universal APIPOST /track · /trackhistorical
4. Dimension LabsRead in full · enriched daily

{
  "text": "My order never arrived",
  "userId": "cust-17",
  "incoming": true,
  "sessionId": "zd-48213",
  "dimensionlabs_timestamp": 1767299700000
}

One-clickAuthorize once in Data Sources. We pull new data on a schedule.

Universal APIA small job on your side sends each message to our API. Every guide below gives the steps, mapping and code.

File uploadExport and upload. Works for every tool here, and for history.

28 integration guides in 6 types, plus any system with an API

Support desks 9 Zendesk, Salesforce, Freshdesk, HubSpot, Gorgias, Kustomer, Front, Help Scout, Gladly Chat, messaging and AI agents 4 Intercom, Ada, LiveChat, Twilio Contact center 2 Amazon Connect, NICE CXone Surveys 5 Qualtrics, Medallia, SurveyMonkey, QuestionPro, Typeform Reviews 4 Google, Trustpilot, App Store, Google Play reviews Data warehouses 4 Snowflake, Google BigQuery, Databricks, Amazon Redshift

Support desks

Tickets, emails and chats from your help desk, with the agent’s replies.

• ZS Zendesk SupportZendesk Support tickets and comments Universal API ›
• SS Salesforce Service CloudSalesforce Service Cloud case emails Universal API ›
• F FreshdeskFreshdesk tickets and their conversations Universal API ›
• HH HubSpot help desk and inboxHubSpot help desk and conversations inbox threads Universal API ›
• G GorgiasGorgias tickets and their messages Universal API ›
• K KustomerKustomer conversations and their messages Universal API ›
• F FrontFront conversations and their messages Universal API ›
• HS Help ScoutHelp Scout conversations and their threads Universal API ›
• G GladlyGladly conversation items Universal API ›

Chat, messaging and AI agents

Live chat, messaging and AI agent conversations, including handoffs to people.

• I IntercomConversations and customer attributes, pulled for you on a schedule One-click ›
• A AdaAI agent conversations from Ada Universal API ›
• L LiveChatChats from LiveChat Universal API ›
• TC Twilio Conversations and FlexMessages from Twilio Conversations Universal API ›

Contact center

Call and chat transcripts from your contact center platform.

• AC Amazon ConnectChat transcripts and call transcripts from Amazon Connect Universal API ›
• NC NICE CXoneDigital and voice interactions from NICE CXone Universal API ›

Surveys

Open-ended answers, with scores such as NPS and CSAT kept alongside.

• Q QualtricsSurvey responses from Qualtrics Universal API ›
• ME Medallia Experience CloudSurvey feedback from Medallia Experience Cloud Universal API ›
• S SurveyMonkeySurvey responses from SurveyMonkey Universal API ›
• Q QuestionProSurvey responses from QuestionPro Universal API ›
• T TypeformForm responses from Typeform Universal API ›

Reviews

Public reviews of your locations and apps, with ratings and replies.

• GB Google Business Profile reviewsGoogle reviews of your business locations Universal API ›
• T TrustpilotTrustpilot service reviews for a business unit Universal API ›
• AS App Store customer reviewsApp Store customer reviews from App Store Connect Universal API ›
• GP Google Play reviewsGoogle Play reviews of your Android app Universal API ›

Data warehouses

Conversations you already store in your warehouse. To bring Dimensions back into it, pull them with the Export API.

• S SnowflakeConversation messages stored in Snowflake Universal API ›
• GB Google BigQueryConversation messages stored in BigQuery Universal API ›
• D DatabricksConversation messages stored in Databricks Universal API ›
• AR Amazon RedshiftConversation messages stored in Amazon Redshift Universal API ›

Any other source

• Files from any tool: export and upload, from any system with an export button.
• Transform your data: turn any export into the Dimension Labs format, with recipes and a reusable converter script.
• Any other system: the same pattern for any platform with an API, using the universal API.

Need a guide for a tool that isn’t here? Email [email protected].