Intercom

Intercom is a one-click connector: you authorize access once, and Dimension Labs pulls new conversations on a schedule. There’s no code to run.

Connect

1. In the app, go to Data Sources and add a source under Unstructured data.
2. Choose Intercom and sign in to Intercom to authorize access.
3. New conversations arrive with the connector’s scheduled pulls. As a live integration, they are enriched automatically every day.

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Data Sources

Unstructured data+

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Structured data+

orders_by_order_id

Select Integration

IntercomUniversal APIFile upload

Sign in to Intercom

Illustration: connecting Intercom. The real screen may look different; screenshots are coming.

History

The connector brings in conversations from the day you connect. For earlier conversations, get them out of Intercom (for example with Intercom’s Conversations API, or a file your team already exports), shape them with Files from any tool, and upload the file. An upload is its own source in Data Sources. Then run a backfill from the Backfill tab.

What comes across

• The conversation messages, customer and agent or bot turns, with timestamps.
• Customer attributes from Intercom, including custom attributes such as plan, tier or VIP level, and location.

Tips for asking the agent

• Customer custom attributes from Intercom are available to the agent, so you can ask for breakdowns by plan or tier: “Compare top contact reasons for VIP and non-VIP customers.”
• Each Intercom conversation is one conversation in Dimension Labs. To join Intercom data to another source or a business data table, ask the agent which Intercom fields it has for your workspace, and join on an id both sides share, such as your own external user id or a company id that matches your CRM’s account id. Don’t join on email addresses. Ask the agent to show the join it used.