Processing times
What happens after you upload or send data, and when you can query it and see Dimensions.
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Times are typical, not guaranteed.
| Data | Queryable | Gets Dimensions |
|---|---|---|
| Business data file (Structured data) | Within about a minute of upload | Never: business data isn’t enriched |
| Conversation file upload (Unstructured data) | After the upload is processed | After you run a backfill from the Backfill tab, which typically shows up within the hour, depending on how much data is being enriched |
History sent to /trackhistorical | After it arrives | After a backfill, as for a file |
A live integration (one-click, or a universal API job sending to /track) | As messages arrive | Automatically, every day |
| Standard Dimensions (System Prompts) on any source | Every day only when Dimension Labs has turned on daily enrichment for your workspace (ask support); otherwise after a backfill | |
| A new prompt on existing history | Only after a backfill |
Why “uploaded” isn’t “enriched”
Section titled “Why “uploaded” isn’t “enriched””Enrichment reads every conversation with a language model. A live integration is enriched every day on its own. A file upload, and anything sent to /trackhistorical, is enriched only when you run a backfill. Ask the agent about raw text or uploaded columns as soon as the data is queryable; ask about Dimensions once the backfill shows up.
Things that look like delays but aren’t
Section titled “Things that look like delays but aren’t”- No backfill yet. An uploaded file has no Dimensions until you start a backfill from the Backfill tab.
- Daily enrichment is off. Standard Dimensions don’t run every day unless Dimension Labs has turned daily enrichment on for your workspace.
- A prompt with a filter. A prompt with a filter set in Prompt Designer doesn’t run in the daily enrichment. Run a backfill for it.
- A backfill queued behind another backfill. Backfills share one queue, so a long one delays the next.
- A run limited to a date window. If an enrichment run was started with a date range, conversations outside it stay empty. See Troubleshooting enrichment.