Troubleshoting
Error Messages:
Application error: a client-side exception has occurred (see the browser console for more information).
Hard Refresh
Errors like this, usually, correct themselves upon refreshing the page. If the problem persists try performing a hard refresh:
PC
Ctrl
+
Shift+
RMac
⌘+
Shift+
RClear Cache
If a hard refresh does not clear the error next try clearing your cache.
You may opt to clear your cache for Dimension Labs only using the instructions below:
- On your computer, open Chrome.
2. At the top right, click More > Settings.
3. Click Privacy and security > Third-party cookies.
4. Under "Advanced" click on: See all site data and permissions.
5. At the top right, search for the website's name.
6. To the right of the site, click Remove .
7. Quit Chrome.
If the problem persists:
- Reach out to your customer support contact.
- E-mail us at [email protected]
- Contact us on dimensionlabs.io via Website Chat