Troubleshoting
Common errors and bug reporting.
Error Messages:
Application error: a client-side exception has occurred (see the browser console for more information).
Hard Refresh
Errors like this, usually, correct themselves upon refreshing the page. If the problem persists try performing a hard refresh:
PC
Ctrl + Shift + R
Mac
⌘ + Shift + R
Clear Cache
If a hard refresh does not clear the error next try clearing your cache.
You may opt to clear your cache for Dimension Labs only using the instructions below:
- On your computer, open Chrome.
- At the top right, click More > Settings.
- Click Privacy and security > Third-party cookies.
- Under "Advanced" click on: See all site data and permissions.
- At the top right, search for the website's name.
- To the right of the site, click Remove .
- Quit Chrome.
If the problem persists:
- Reach out to your customer support contact.
- E-mail us at [email protected]
- Contact us on dimensionlabs.io via Website Chat
Updated 2 days ago