Intercom is a customer communication platform focusing on live chat, marketing, and support services. By analyzing chat transcripts and customer feedback, you can identify common customer issues, enhancing support strategy.
Welcome to the Intercom documentation for Dimension Labs! Integrating Dimension Labs into your Intercom account is quick and easy.
Dimenson Labs is now available for Intercom.
By integrating Intercom with Dimension Labs Conversational Analytics platform, you will gain actionable insights like:
- Users, Sessions & Retention
- Audience Segmentation
- Top Messages Sent & Received
- Phrase Clusters
- And much, much more…
Once connected, go to https://next.dimensionlabs.io/ to view your integration & account.
If you have any questions, please feel free to contact us.
Configuring Dimension Labs for Intercom Integration
To integrate, click on the button below to get started with your Intercom Integration. Follow the instructions that follow and your Intercom account with be automatically integrated with Dimension Labs!
That’s it!
An Alternative Way to Integrate
You can also integrate data into our platform via CSV upload if your interested in looking at historic data or a select set of your Intercom data. Check out this article on exporting data from Intercom.
Please note that historical chats are not included in this integration — if you are interested in importing your historical data, please contact us.