Welcome to the Intercom documentation for Dimension Labs! Integrating Dimension Labs into your Intercom account is quick and easy.

Dimenson Labs is now available for Intercom.

By integrating Intercom with Dimension Labs Conversational Analytics platform, you will gain actionable insights like:

Users, Sessions & Retention
Audience Segmentation
Top Messages Sent & Received
Phrase Clusters
And much, much more…

Once connected, go to https://next.dimensionlabs.io/ to view your integration & account.

If you have any questions, please feel free to contact us.

Connect in the UI by selecting "Add Source" and then "Intercom"

Then Log In to your Intercom account to establish the connection.

That’s it, the integration will take about one night for data to start pulling in!

An Alternative Way to Integrate

You can also integrate data into our platform via CSV upload if your interested in looking at historic data or a select set of your Intercom data. Check out this article on exporting data from Intercom.

Please note that historical chats are not included in this integration — if you are interested in importing your historical data, please contact us.