Genesys offers customer experience and contact center solutions. Analyzing call transcripts and customer feedback can uncover insights into customer sentiment and satisfaction.
Welcome to the Genesys documentation for Dimension! Integrating Dimension into your Gensys app is quick and easy.
Dimension is now available through Genesys AppFoundry for PureCloud.
Below are instructions for connecting Genesys and Dimension.
If you have any questions, please feel free to contact us.
Configuring Genesys PureCloud for Dimension
First, sign up or log in to your Dimension Account.
Click on the “Start” button in PureCloud to start the integration.
Dimension will automatically create the application and integrate it with your Genesys account. Click on “Next” to proceed.
That’s it!
Please note that historical chats are not included in this integration — if you are interested in importing your historical data, please contact us.