Slack Intent Tracking

Intents are an optional, advanced feature.

With Intents, you can roll up similar messages your bot sends to quickly see the combined metrics.

Here is how we define an intent:

intent – object – (optional)
- name – string
- inputs – array
  - input – object
    - name – string
    - value – string

Intents can be sent for either inbound or outbound messages. Place the intent object at the root level of the JSON that you send for each inbound or outbound message.

Adding an Intent for an inbound message

Example: “What is the weather in San Francisco?”

{
  "token": "...",
  "team": {
    "id": "T0RKXFPTP",
    "name": "jessetest"
  },
  "bot": {
    "id": "U16R8L1JA"
  },
  "message": {
    "type": "message",
    "channel": "D16RSST6W",
    "user": "U0RKX8RDM",
    "text": "What is the weather in San Francisco?",
    "ts": "1517990867.000000",
    "team": "T0RKXFPTP"
  }
}

Define Intent

The message “What is the weather in San Francisco?” maps to the WEATHER_QUERY Intent with the “city” entity “San Francisco”

{
  "name": "WEATHER_QUERY",
  "inputs": [
    {
      "name": "city",
      "value": "San Francisco"
    }
  ]
}

Append the Intent JSON to the original message

{
  "token": "...",
  "team": {
    "id": "T0RKXFPTP",
    "name": "jessetest"
  },
  "bot": {
    "id": "U16R8L1JA"
  },
  "message": {
    "type": "message",
    "channel": "D16RSST6W",
    "user": "U0RKX8RDM",
    "text": "What is the weather in San Francisco?",
    "ts": "1517990867.000000",
    "team": "T0RKXFPTP"
  },
  "intent": {
    "name": "WEATHER_QUERY",
    "inputs": [
      {
        "name": "city",
        "value": "San Francisco"
      }
    ]
  }
}

Post the complete message to Dashbot

https://tracker.dashbot.io/track?platform=slack&v=11.1.0-rest&type=incoming&apiKey=API_KEY_HERE

Make sure to set the ‘Content-Type’ header to ‘application/json’ and to replace API_KEY_HERE with your api key.

Sample cURL

curl -X POST -H "Content-Type: application/json"
     -d '{"token":"...","team":{"id":"T0RKXFPTP","name":"jessetest"},"bot":{"id":"U16R8L1JA"},"message":{"type":"message","channel":"D16RSST6W","user":"U0RKX8RDM","text":"What is the weather in San Francisco?","ts":"1517990867.000000","team":"T0RKXFPTP"},"intent":{"name":"WEATHER_QUERY","inputs":[{"name":"city","value":"San Francisco"}]}}'
     'https://tracker.dashbot.io/track?platform=slack&v=11.1.0-rest&type=incoming&apiKey=API_KEY_HERE'

Notice, you must replace the placeholder API_KEY_HERE above with your api key.

Note
Notice that the Intent object is for each message in the array of messages (which is inside the entries array).

Adding an Intent for an outbound message

Example: “The weather is 68 degrees and sunny.”

{
  "token": "...",
  "team": {
    "id": "T0RKXFPTP",
    "name": "jessetest"
  },
  "bot": {
    "id": "U16R8L1JA"
  },
  "message": {
    "type": "message",
    "text": "The weather is 68 and sunny.",
    "channel": "D16RSST6W"
  }
}

Define Intent

The message “The weather is 68 degrees and sunny.” maps to the WEATHER_RESPONSE Intent with the “forecast” entity “68 and sunny”

{
  "name": "WEATHER_RESPONSE",
  "inputs": [
    {
      "name": "forecast",
      "value": "68 and sunny"
    }
  ]
}

Append the Intent JSON to the original message

{
  "token": "...",
  "team": {
    "id": "T0RKXFPTP",
    "name": "jessetest"
  },
  "bot": {
    "id": "U16R8L1JA"
  },
  "message": {
    "type": "message",
    "text": "The weather is 68 and sunny.",
    "channel": "D16RSST6W"
  },
  "intent": {
    "name": "WEATHER_RESPONSE",
    "inputs": [
      {
        "name": "forecast",
        "value": "68 and sunny"
      }
    ]
  }
}

Post the complete message to Dashbot

https://tracker.dashbot.io/track?platform=slack&v=11.1.0-rest&type=outgoing&apiKey=API_KEY_HERE

Make sure to set the ‘Content-Type’ header to ‘application/json’ and to replace API_KEY_HERE with your api key.

Sample cURL

curl -X POST -H "Content-Type: application/json"
     -d '{"token":"...","team":{"id":"T0RKXFPTP","name":"jessetest"},"bot":{"id":"U16R8L1JA"},"message":{"type":"message","text":"The weather is 68 and sunny.","channel":"D16RSST6W"},"intent":{"name":"WEATHER_RESPONSE","inputs":[{"name":"forecast","value":"68 and sunny"}]}}'
     'https://tracker.dashbot.io/track?platform=slack&v=11.1.0-rest&type=outgoing&apiKey=API_KEY_HERE'

Notice, you must replace the placeholder API_KEY_HERE above with your api key.

Note
Notice that the Intent object is for each message in the array of messages (which is inside the entries array).

Tracking Events in a Conversation

Events

You may wish to track certain events in conversations, such as:

External URL Clicks
Social Shares
Revenue
Anything else…

JSON Format

The JSON that you can send to track an event is:

name – string (required)
userId – string (required)
conversationId – string (optional)
type – enum (required)
- customEvent
- revenueEvent
- shareEvent
- pageLaunchEvent

For each event type, you can pass additional properties:
customEvent

extraInfo – object (optional)

revenueEvent

amount – number (required)
referenceNumber – string (optional)
metadata – object (optional)

pageLaunchEvent

extraInfo – object (optional)

shareEvent

sharedMessage – object (optional)

referralEvent

name – string (required)
ref – string the referral tag (optional)
source – string the referral source (eg. ADS, WEB) (optional)
adid –_string an ID to identify the ad (optional)
refereruri –_string the URI that sent the referer(optional)

Tracking Custom Events

Post to the endpoint

https://tracker.dashbot.io/track?platform=slack&v=11.1.0-rest&type=event&apiKey=API_KEY_HERE

Make sure to set the ‘Content-Type’ header to ‘application/json’ and to replace API_KEY_HERE with your api key.

The data to POST should pass the following data:

{
  "name": "trackMeEvent",
  "type": "customEvent",
  "userId": "967295313370594",
  "extraInfo": {
    "start": 1500504070512,
    "difference": 374,
    "end": 1500504070886
  }
}

Sample cURL

curl -X POST -H "Content-Type: application/json"
     -d '{"name":"trackMeEvent","type":"customEvent","userId":"967295313370594","extraInfo":{"start":1500504070512,"difference":374,"end":1500504070886}}'
     'https://tracker.dashbot.io/track?platform=slack&v=11.1.0-rest&type=event&apiKey=API_KEY_HERE'

Notice, you must replace the placeholder API_KEY_HERE above with your api key.

Tracking Revenue Events

Post to the endpoint

https://tracker.dashbot.io/track?platform=slack&v=11.1.0-rest&type=event&apiKey=API_KEY_HERE

Make sure to set the ‘Content-Type’ header to ‘application/json’ and to replace API_KEY_HERE with your api key.

The data to POST should pass the following data:

{
  "name": "boughtSandwich",
  "type": "revenueEvent",
  "userId": "967295313370594",
  "amount": 17.45,
  "metadata": {
    "productName": "Ham Sandwich",
    "sku": "abc123123"
  }
}

Sample cURL

curl -X POST -H "Content-Type: application/json"
     -d '{"name":"boughtSandwich","type":"revenueEvent","userId":"967295313370594","amount":17.45,"metadata":{"productName":"Ham Sandwich","sku":"abc123123"}}'
     'https://tracker.dashbot.io/track?platform=slack&v=11.1.0-rest&type=event&apiKey=API_KEY_HERE'

Notice, you must replace the placeholder API_KEY_HERE above with your api key.

Tracking Page Launch Events

Post to the endpoint

https://tracker.dashbot.io/track?platform=slack&v=11.1.0-rest&type=event&apiKey=API_KEY_HERE

Make sure to set the ‘Content-Type’ header to ‘application/json’ and to replace API_KEY_HERE with your api key.

The data to POST should pass the following data:

{
  "name": "Launched Detail Page",
  "type": "pageLaunchEvent",
  "userId": "967295313370594",
  "extraInfo": {
    "url": "https://www.dashbot.io/"
  }
}

Sample cURL

curl -X POST -H "Content-Type: application/json"
     -d '{"name":"Launched Detail Page","type":"pageLaunchEvent","userId":"967295313370594","extraInfo":{"url":"https://www.dashbot.io/"}}'
     'https://tracker.dashbot.io/track?platform=slack&v=11.1.0-rest&type=event&apiKey=API_KEY_HERE'

Notice, you must replace the placeholder API_KEY_HERE above with your api key.

Tracking Share Events

Post to the endpoint

https://tracker.dashbot.io/track?platform=slack&v=11.1.0-rest&type=event&apiKey=API_KEY_HERE

Make sure to set the ‘Content-Type’ header to ‘application/json’ and to replace API_KEY_HERE with your api key.

The data to POST should pass the following data:

{
  "name": "sharedLink",
  "type": "shareEvent",
  "userId": "967295313370594",
  "sharedMessage": {
    "text": "come check out this bot"
  }
}

Sample cURL

curl -X POST -H "Content-Type: application/json"
     -d '{"name":"sharedLink","type":"shareEvent","userId":"967295313370594","sharedMessage":{"text":"come check out this bot"}}'
     'https://tracker.dashbot.io/track?platform=slack&v=11.1.0-rest&type=event&apiKey=API_KEY_HERE'

Notice, you must replace the placeholder API_KEY_HERE above with your api key.\