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Product Guide Dimension Labs API & Integrations

Dimension Labs API & Integrations

Product Guide Dimension Labs API & Integrations

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Getting Started

API & Integrations Overview
1-Click Integrations
Uploading data from a file
PII Redaction Information
- Using PII redaction NPM libraries
FAQs

Dimension Labs Universal API

Generating a Dimension Labs API Key
Retrieving your data
Formatting your data
- Tracking Intents and Events
- Setting Timestamps
Sending your data to Dimension
- REST API
- Testing and Sending Data
Creating a Live Integration

Live Chat Integrations

Avaya Cloud
Intercom
LiveChat
Slack
- Slack Advanced Usage
SMS
- SMS Advanced Usage
Twilio

Chatbot Integrations

Ada
Amazon Lex
Botcopy
Capacity
Cognigy
Drift (Salesloft)
General Webchat
Kore.ai
Microsoft Bot Framework
Oracle Digital Assistant
OpenAI Assistants API
Rasa
Yellow.ai
Quiq

CRM Integrations

ZenDesk

Contact Center Integrations

Salesforce Cloud
8x8
Amazon Connect
Genesys

Social Integrations

Facebook Messenger
- Facebook Messenger Advanced Usage
Twitter Direct Messages
Kik
- Kik Advanced Usage

Voice Bot integrations

Amazon Alexa
- Amazon Alexa Advanced Integrations
Google Dialogflow
- Google Dialogflow Advanced Usage

Survey integrations

Medallia
SurveyMonkey
Qualtrics
QuestionPro

Export API

/index
- Indexget
/export
- Exportget

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1-Click Integrations

What is a one click integration? How does it work? What data gets sent to Dimension?