Introduction to Flows

Here’s a few ways you can use Flows

• Measure Conversation Paths: Identify patterns/trends
• Understand Steps Leading to Failure: Analyze steps leading to errors
• Initial Conversation Steps: Analyze initial user interactions
• Analyze steps that led to a bot failure

Getting Started with Flows

Drill into the links below for step-by-step instructions

• Creating Flows with Intents: Explore the step-by-step process of building comprehensive user journeys using intents, enhancing your understanding of user interactions and behavior
• Color-Code your Flows: Switch from monochrome to color-coded user journeys for clearer visualization of conversational paths.
• Showing Text vs. Intent: Choose to see the user journey by message text or intent
• Before and After Steps: Learn to analyze preceding and subsequent steps for user intents, enhancing insight into user interactions
• Adding Filters: Configure flows to have global or query specific filters to your flows
• Turn a Flow into a KPI: Configure flows as a KPI metric to track your achievement rate as a percentage
• Save and Load Flow Cards
• Drill into Transcripts from Flows: View transcripts from specific parts of user journeys by clicking a node in the flow and selecting a transcript from the modal