User Journey Configurations
Dimension Labs tool configurations that help track User Journeys
Onboarding
Track how users interact with your chatbot from their first message.
Configuration (Flows)
Visual
First Interaction Success
Measure how often users get the information or action they need right from the start.
Configuration
Visual
Starter Messages Leading to Success
Determine which initial messages guide users to successful task completion.
Configuration
Visual
Questions Leading to Fallback
Identify which queries cause the chatbot to fail and need human intervention.
Configuration
Visual
Successful Task Completion
Visualize the entire path users take to complete a task and identify drop-off points.
Configuration
Visual
Track Completion Rates
See the percentage of users who complete their tasks from start to finish.
Configuration
Visual (Funnel Bar Visualization)
Identify Drop-Off Points
Discover where users are abandoning their tasks.
Configuration
Visual
Analyze Transcripts
Open up conversation transcripts to understand why users may have dropped off.
Configuration
Visual
Updated 13 days ago