Bot Health Configurations
Dimension Labs tool configurations that help track Bot Health
Bot Health Score
A comprehensive indicator of overall bot performance.
Configuration
Visual
Completion Score
Measures how often users complete their conversations with the bot.
Configuration
Visual
Sentiment Score
Assesses user emotions during interactions, indicating whether they are expressing positive or negative feelings.
Configuration
Visual
Helpfulness Score
An AI-enriched metric that evaluates whether the bot's responses are genuinely helpful in addressing user queries.
Configuration
Visual
Effort Score
Tracks the efficiency of the resolution process, measuring how long or how many interaction turns it takes to resolve a user's issue.
Configuration
Visual
Top Satisfaction Drivers
Key factors contributing to positive user experiences.
Configuration
Visual
Top Dissatisfaction Drivers
Common reasons behind user frustration or dissatisfaction.
Configuration
Visual
Updated about 2 months ago