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Getting Started

  • What is Dimension Labs?
  • Using the Product Guide

ProducT DOCUMENTATION

  • Dashboards
    • Introduction to Dashboards
    • Dashboard Card Configuration
    • Helpful Dashboard Tips
    • Dashboard Terminology
  • Data Explorer
    • Introduction to Data Explorer
    • Helpful Data Explorer Tips
    • Data Explorer Terminology
  • Data Slicer
    • Introduction to Data Slicer
    • Data Slicer Configuration
    • Helpful Data Slicer Tips
    • Data Slicer Terminology
    • Data Slicer Dimensions
    • Predicted Scores
  • Flows
    • Introduction to Flows
    • Flows Configuration
    • Helpful Flows Tips
    • Flows Terminology
  • User Management

Chatbot Analytics

  • Chatbot Analytics: Getting Started
  • Chatbot KPI's and Metrics
  • Defining Success Critieria
    • Success Criteria Configurations
  • Understanding User Journeys and Dropoff Points
    • User Journey Configurations
    • Measuring Bot Health
      • Bot Health Configurations
  • Tracking Task Completion
  • Self Service Rates and Retention
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Flows

Flows enable you to visualize the conversational journey. It is represented by a sankey diagram, funnel or KPI. Watch our overview video to learn more about flows and how to understand your customer’s journeys.

Updated about 2 months ago


Predicted Scores
Introduction to Flows