What is Dimension Labs?

What is Conversational Data and Why Does It Matter?

Conversations happen everywhere. Today, customers want to reach your business from anywhere—
whether it’s your website, mobile app, social media, or by phone. Typically, capturing these conversations is step one and understanding them is step 2.

At Dimension Labs, we are building to understand the conversations as we capture them from wherever they are happening. It is crucial to understand these conversations in order to grasp customer behaviors, preferences, and sentiments. However, its complex nature often makes actionable insights elusive, posing a substantial challenge.

Dimension Labs Unlocks Insights in all your Conversational Data

Understanding the complexity of conversational data is only the first step. To transform this data into actionable insights and strategic decisions, businesses require a sophisticated yet user-friendly tool.

Dimension Labs is a powerful platform designed specifically for deciphering the nuances of conversational data. The extraction of critical insights enables a deeper understanding of customer interactions. This enhances decision-making and significantly improves customer engagement strategies, ensuring you can respond to and anticipate their needs.

Analytics Designed for Conversations

Visualize your conversations better than your data science team ever will.

Dimension Labs is a conversational data platform that ingests, cleans, processes, and structures your raw data with just a few lines of code. Dimension Labs then enables you to analyze your conversational data with native reports and visualize this data with just a few clicks. You will be able to access insights to data you simply cannot process with traditional tools like Tableau and SQL.

Our no-code data platform & tooling empowers your team to answer questions, no matter their data expertise. The purpose built design of Dimension Labs also allows users to lean into their data and to discover their own insights as well as design custom dashboards.

Typical analytics tools track conversational interactions in the form of events.

Dimension Labs instead relies on a different data model to understand the richness of a conversation. By leverage NLP models developed over the course of the last decade, Dimension Labs turns conversational information into actionable insights. Custom dashboards to view all your conversational data metrics and trends is the tip of the iceberg.

Structuring your Unstructured Data

We have all this Dark Data and we have Dimension Labs to understand it, what is next?

By leveraging AI via LLMs and NLP models Dimension Labs can enrich your unstructured data enabling businesses to transform manual insight generation into a systematic and detailed workflow free of bias and full of traceability. Take things even further and combine the enriched unstructured data with other sources of information maintained by your company to unlock new goals backed by AI powered predictive insights.

We at Dimension Labs are the leading experts in the industry when it comes to helping businesses unlock & analyze the insights locked within their conversations.