Introduction to Dimension Labs

Dimension Labs is a platform for extracting insights from customer conversations and other sources of unstructured text. With just a few lines of code, Dimension ingests, normalizes, and structures multiple-source of data to create a 'single source of truth' for customer interactions analyzed by AI to provide powerful insights.

Whether you are an experienced data analyst or new to the realm of conversational data this guide is designed to help you master Dimension Labs.

Resources:

• Key Concepts: Learn how Dimension Labs uses AI to deliver insights.
• Product Documentation: Learn how to use Dimension Lab's for in-depth analysis.
• Analytics Guides: Learn how to configure Dimension Labs for specific use cases.

API Docs

Learn more in the Integration Guide.

Use Dimension Labs across your organization

Teams across the enterprise use Dimension Labs to transform customer data into insights:

• Customer Experience (CX) Teams: Monitor and enhance service quality to decrease churn and increase satisfaction.
• Data Teams: Interpret conversational data more efficiently to better support business and product teams.
• Product Teams: Extract insights from unstructured customer feedback across channels to drive product innovation.
• Marketing Teams: Analyze high volumes of online conversations and media mentions to identify trends.
• Executives: Utilize insights from your conversational data to inform decision-making.

We are continuing to add new information and make updates as we add new features and functionality to the platform. Please reach out to us directly if you cannot find the information you need:

• E-mail us at [email protected]