Omni-Channel Analysis
Create a single source of truth for your unstructured data.
Use Case: Omni-Channel Customer Data
Your customers may engage with you across a wide range of channels, including conversational sources such as: live chat, phone, email, or sms as well as direct feedback channels like: forms, surveys, reviews and social. Dimension Labs is designed to normalize and centralize this information to provide businesses with an easy way analyze and extract value from the full universe of their customer data.
- Combine any set of channels into a single stream for analysis.
- Use prompts to identify customer feedback relevant to your business question.
- Identify meaningful themes using accessible data science tools.
Marriott Demo - Omni-Channel Customer Analytics [7:34] 10/2025
Updated about 3 hours ago