Dark Database & Enrichment
View transcripts and create data enrichments across your data with custom dimensions.
This module is termed the "Dark Database" because it provides access to raw, unstructured conversational data and other sources of unstructured textual data that exist as dark data because businesses cannot extract value from them at scale.
It also contains the building and testing interface for creating custom dimensions, which is the method for customers to enrich their data using prompts.
Dark Data
The unstructured nature of textual data makes it difficult to extract value at scale and as a result we describe this resource as Dark Data.
The vast volume of customer conversations, reviews, and open-ended feedback that organizations collect contains hidden patterns, critical issues, and opportunities that would otherwise remain undetected or unquantified without AI enrichment.
Review & Structure
Review Integrations:
View & Filter Transcripts
Dimension Labs data ingestion normalizes different sources of unstructured data into one universal schema for analysis. Textual information from any source is organized according 'messages' grouped into 'sessions', the complete text of any session is referred to as the transcript.
Transcripts may consist of any source:
- Conversations (incoming and outgoing messages)
- Surveys (questions and answers)
- Online Interactions (posts and replies, reviews and comments)
- News Content (articles and comments)
- Documents (long-form content)
Add Structure:
Create & Test Custom Enrichments
Custom Dimensions is a great way to discover answers to complex questions that you have about your data. Enabling new concepts to reveal themselves when otherwise not possible! Here are some examples of what you can do with Custom Dimensions! Access any of your Custom Dimensions in Dashboards, Data Explorer & Data Slicer!
- Do you have a low CSAT response rate? Allow AI to enrich your data with a predictive CSAT score.
- Failing to understand Emerging Topics in your data? Create a custom dimension that will identify new common topics and themes automatically.
- Already have a taxonomy to categorize your data? Simply add it to our your Custom Dimension and allow Dimension Labs to tag all of your data based on your existing taxonomy.
Updated 8 days ago